FAQ

Please see our FAQ below. If you require more assistance please do not hesitate to contact us we will be happy to assist any of your queries!
How much time should I allow if I am going to Heathrow from Wokingham?

We prefer clients to allow 40 - 50 minutes, ensuring a safe, comfortable transfer.

I have an early morning flight to catch. Can I still get a car to the airport?

We are open 24/7, 365 days of the year. We’re not like other companies who advertise this but don’t actually do it. You will always get a car from us.

How much notice do you need for a pick up from the airport?

We recommend 24 hours notice for a pick up from the airport.

Will I be given the name and telephone number of my Driver?

YES, you will be given the Driver’s name and mobile number.

Are there any extra charges?

The price you see is the price you pay, there are no hidden extras. Our fares are fixed, all-inclusive and are not affected by traffic jams or diversions.

How long will the driver wait for us to clear customs, immigration and baggage claim?

The driver will normally wait up to 60 minutes after your flight has landed before making enquiries and calling the mobile number you've provided.

What happens if my flight is delayed or cancelled?

All flights are monitored for delays, to ensure your driver will be waiting for you at the correct time.

Where will I meet the driver at the airport?

At most airports the driver will be waiting for you at the arrival gate, holding a sign with your name on it. More details about the exact meeting point are included in the reservation confirmation email.

How can I make a reservation?

The easiest way to make a reservation is via the secure online booking form.

Will my driver wear a tie and suit?

Always. PNC Executive drivers have a high standard of dress.

Do you operate a non-smoking policy?

Absolutely! If you are a smoker, please advise your chauffeur if you require smoking breaks.

Do you provide phone chargers?

Car-chargers for Blackberries, iPhones and other mobile phones are available on request.

Will my driver make calls using his mobile phone?

No. This is against the law. Your driver will refrain from talking or sending SMS on their mobile phones until after you have departed.

Will my driver help me with my luggage?

Of course, your driver will always assist you in carrying your luggage.

Will the driver drive with alertness and consideration?

Your driver is all about providing a safe and enjoyable experience and drives according to road conditions, traffic, and within the legal speed limits.

What happens if my flight lands early?

Our advanced flight-monitoring technology ensures if your flight itinerary changes, a notification will be sent to your drivers mobile phone immediately. When you land we will be there to get you home safely.

Where do I meet the driver at the airport?
Your driver will meet you in the arrivals hall with an PNC Executive Cars sign with your name on it.
 
At Terminal 5 you will meet your driver at the Meeting Point South which is signposted.
How can i book my private arirport transfer with PNC Executive Cars

You can book you airport transfer several ways the best is using our online booking form or via email info@pnccars.co.uk or call our office 0118 343 2489.

How do i schedule my pick up time to include traffic?

Send us your flight departure time along with your full postal address and day of travel and we will recommend a time based on many years of experience in dealing with airport transfers.

Are tips included in the price?

Tips are not included in the quoted price. This can be given if you are happy with the service but is not a requirement. If you any concerns about this contact PNC Executive Cars Airport Transfers +44 (0) 118 343 2489 or email info@pnccars.co.uk.

Do you do Airport Transfers from Tadley?
Yes PNC Execuitve Cars can provide an Airport Transfer service to and from all major UK airports from Berkshire, Hampshire, Oxfordshire & Wiltshire areas.
 
If you need an Airport Transfer service outside of these areas please contact us first email info@pnccars.co. uk 9 times out 10 we can accommodate your requirments.